Welcome to Trace Friends, operated by The Dating Lab Limited (Pty) Ltd.
Throughout this document, the words "Trace Friends", "service", "the app", "the site", "we", "us" and "our" refer to us, The Dating Lab, our application, Trace Friends or our services, Trace Friends, as is appropriate in the context of the use of the words.
Likewise, the words "you", "your" and "user" refers to you, the person who is presented with this document for your agreement prior to creating your profile on Trace Friends.
By using Trace Friends, you agree to the Terms of Use and Privacy Policy which define the terms and conditions under which you're allowed to use Trace Friends and how we'll treat your account while you're a user. In case you do not agree to any of these, please do not use this service. This is a legal agreement.
When you use Trace Friends, we automatically collect and store information about your activities as well as the computer or mobile device you are using. This information may include your device ID and type, your device's geographic location while the app is actively running, the device browser and operating system, your preferences and settings (e.g. time zone, language, privacy preferences, etc.), access times, user behaviour and features you've used on Trace Friends and the referring IP address.
Certain information may also automatically collect through the use of "cookies" or tracking pixels. These are small files that your browser places on your device. We may use both session cookies and persistent cookies to gain insight into how you interact with our services, to analyse general user behaviour and patterns in order for us to optimise and enhance the user experience. We (or third party service providers) may use some data collected on our services to display you Trace Friends promotional material on other sites or applications.
When you join Trace Friends, you will be required to provide your email address, mobile number, name, gender and date of birth.
This is similar to when you sign up on a social network account (e.g. Facebook). Additional information, as listed on the permissions page when you join with your social network account, may be collected too. This could include your current city, profile pictures, social network account ID, friends list, etc.
In addition to the information above, you may also provide us with a description (Bio), photos as well as information about what you are looking for (age range, gender, etc). When messaging with other Trace Friends members, you provide us with the content of your conversations. Similarly, if you contact our support team you'll be providing us with the content of that communication.
We may collect and store personal information about other people that is available to us through your social network login, namely the name and picture of certain friends. This information will not be shared with anyone and will only be used for you to invite or notify your friends about Trace Friends.
The data we collect assists us in providing a meaningful and functional service for our users. With this information we are able to:
We may also deliver notifications to your phone or mobile device. You can disable these notifications on the Settings page or by changing the settings on your mobile device.
In addition, we may use your email address to send you emails for both transactional (e.g. confirmation of or issues with services) and promotional purposes (e.g., newsletters, new product offerings, special discounts and event notifications). Email messages we send to you may contain code that enables our database to track your usage of the emails, including whether the email was opened and what links (if any) were clicked. Rest assured we have a strict 'no spam' policy - not now, not ever - and we will never sell, rent or lease your email address to any third party.
Any information you provide in your public profile will be visible to other users on Trace Friends and we will never sell, rent or lease your personal information to third parties.
We may, however, need to supply personal information to service providers and suppliers that assist in delivering a complete product. These providers and suppliers include, for example, social networks you join through, payment providers (e.g. credit card merchants and mobile payment aggregators), app stores (e.g. Google Play and iTunes) and more. Service providers are under a contractual obligation to treat information entrusted to them on behalf of Trace Friends as confidential and not to use it for any purposes other than for services provided to Trace Friends.
If legally obligated, we may disclose any information in response to a formal, legally valid request, for example a court order, or a legitimate government demand required to investigate or report illegal activity or to enforce our rights or defend claims. We may also transfer your information to another company in connection with a corporate restructuring, such as a sale or merger, from legal authorities or to protect our rights.
Strict security measures have been put in place on Trace Friends to prevent loss, misuse and unauthorized access, disclosure and alteration of information under our control. However, no system is completely secure and no method of data transmission can be guaranteed against any interception or other type of misuse. Should a security breach occur, we will notify you as soon as possible while taking action to remedy the intrusion, but we cannot assume responsibility for member details compromised in the unlikely event of a security breach.
Once you've created your profile, you are able to access and modify all your personal information including name, email address, mobile number, password, photos and all other profile details. You will not be able to modify your location as this is collected automatically. We encourage you to keep your details up to date.
You may also close your account at any time and without reason by following the instructions on the Settings page. Should you close your account, certain information will be retained for analytical purposes, recordkeeping integrity, as well as to prevent fraud or to take actions we deem necessary to protect the integrity of our service and our members.
Keeping your password safe is your responsibility to prevent unauthorised access to your personal information. If you believe that your password has been compromised for any reason, immediately change your password on the Settings page. For added security, we strongly recommend that you periodically change your password.
You are able to share and/or invite your friends to join Trace Friends. After you've shared Trace Friends with a friend(s) or invited them to join the service, they will never hear from us again unless they choose to become members themselves or you choose to invite or share Trace Friends with them again. Your friends will never receive unsolicited emails or any other form of communication from us.
General non-identifying information about our users may be made public. This may include statistical and general demographic information.
At our sole discretion, we reserve the right to modify this Privacy Policy at any time without prior notice to you. You therefore agree to review and familiarise yourself with the Privacy Policy from time to time. Continued use of Trace Friends shall indicate your acceptance of the Privacy Policy.